Shipping & Returns

 

Return Policy
 
All purchases are final unless if damaged during shipping.
 
Any claims for damaged items or discrepancies (missing content, wrong items, etc.) must be submitted to our Customer Support Department within seventy-two (72) hours after delivery. You must notify our Customer Support by e-mail and keep the packaging and the items involved in the claim at hand (even if the items are broken). We will not be responsible for, nor issue a refund, if you notify us after seventy-two (72) hours after delivery.
 
NOTE: Return authorization is required for any return. Email us at: ginfo@pascent.com prior to shipping your package back to us. We can only refund shipping costs if the return is a result of our error.
 
Returns must be shipped directly back to We will not accept returned merchandise that originated from any of our resellers.
 
Please include the following information with your return:
* Full name:
* Street Address:
* City:
* State:
* Zip Code:
* Country:
* Phone Number:
* E-mail Address:
* Original order confirmation no. or invoice no.:
* Return authorization code:
* Reason for return:
 
Please follow the instructions on our return form, included with your order, to ship back the merchandise. If you have any questions about returning merchandise, please e-mail us at: ginfo@pascent.com

Merchandise must be shipped to the following address. (Delivery address will be provided with RMA#):
 
PAscent.com
Customer Support Department
P.O. BOX 61915
Sunnyvale, California. 94088
U.S.A